Returns and Exchanges Policy
Deep Creek Mushrooms – Returns & Refunds Policy
At Deep Creek Mushrooms, your satisfaction is our priority. We stand behind the quality of our products and are committed to making things right if something goes wrong. Please read our returns and refunds policy carefully.
Refunds & Exchanges
We gladly offer refunds and exchanges on all products, with a few important exceptions noted below. If you're not satisfied with your order, please reach out to and we'll do our best to make it right.
Damaged or Broken Products
If your order arrives damaged or broken, we will provide a one-time replacement at no cost. To qualify, please email us photos clearly showing the damage within 7 days of delivery. This allows us to file a claim with the carrier and send your replacement promptly.
Mushroom Extracts – No Returns
Due to the consumable and sensitive nature of tinctures, we cannot accept returns on these items for health and safety reasons. However, if you experience an issue with your tincture on arrival, such as leakage, incorrect product, or you're genuinely unsatisfied, please contact us—we may offer a refund or replacement at our discretion.
Mushroom Grow Kits Guarantee
Our grow kits are carefully inspected and guaranteed to be healthy and viable at the time of shipping. If your kit arrives compromised, please let us know with supporting photos within 7 days of receipt.
We provide detailed instructions and video guides to ensure your success. However, because mushroom cultivation requires consistent care, we cannot offer refunds or replacements for issues resulting from improper handling, contamination, or failure to follow the provided steps.
If you need help or are unsure at any point, don’t hesitate to contact us—we’re here to support your growing journey!
Thank you for choosing Deep Creek Mushrooms. We’re honored to be part of your mushroom journey and are here to help every step of the way!
For any return or exchange, please contact our customer service team at deepcreekmushrooms@gmail.com or call us at 760-206-6580