Returns and Exchanges Policy

Returns & Refunds Policy

 

At Deep Creek Mushrooms, we stand behind the quality of our products. Because many of our items are consumable, cultivation-based, or biologically active in nature, please review this policy carefully before purchasing.

By placing an order, you agree to the terms below.

1. All Sales Final on Consumable Products

Due to health, safety, and regulatory standards:

The following items are final sale and not eligible for return:

  • Mushroom extracts and tinctures

  • Mushroom powders

  • Dried mushroom products

  • Any ingestible or consumable product

We do not accept returns based on:

  • Taste preference

  • Perceived lack of effectiveness

  • Personal health outcomes

  • Change of mind

  • Improper storage or handling

If a consumable product arrives damaged (leakage, broken seal, incorrect item), you must contact us within 7 days of confirmed delivery with clear photo documentation. Approved claims may receive a replacement or refund at our discretion.

2. Mushroom Grow Kits – Limited Viability Guarantee

Our grow kits are inspected and guaranteed viable at the time of shipment.

To qualify for review:

  • You must contact us within 15 days of delivery

  • Provide clear photos of the issue

  • Follow all included instructions

Mushroom cultivation depends on environmental conditions including humidity, temperature, sanitation, and airflow, which are outside our control.

We do not guarantee:

  • Specific yield amounts

  • Growth timelines

  • Cultivation success under improper conditions

Failure due to contamination, improper technique, environmental conditions, or failure to follow instructions is not grounds for refund.

Approved claims may receive a one-time replacement at our discretion.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 7 days of delivery

  • Provide photos of:

    • The product

    • The packaging

    • The shipping label

Claims submitted without documentation or outside the 7-day window may be denied.

Approved claims may receive a replacement or refund at our discretion.

4. Exchanges

Exchanges may be considered for eligible items if:

  • Requested within 7 days of delivery

  • Item is unused and in original packaging

  • Written authorization is provided

Customers are responsible for return shipping unless the error was ours.

We reserve the right to deny exchange requests at our discretion.

5. Subscriptions

By enrolling in a bi-weekly or monthly subscription, you authorize automatic recurring billing.

You are responsible for managing your subscription through your account portal prior to your renewal date.

  • Orders that have processed cannot be canceled.

  • No refunds are provided for processed subscription orders.

  • Failure to cancel before billing does not qualify for refund.

Subscription management:
https://account.deepcreekmushroom.com/

6. Shipping & Delivery

All orders are shipped via third-party carriers.

Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.

Deep Creek Mushrooms is not responsible for:

  • Lost or stolen packages after confirmed delivery

  • Incorrect shipping addresses provided by the customer

  • Carrier delays or transit issues

Customers must pursue stolen package claims with the shipping carrier. We may assist at our discretion.

7. No Guarantees of Results

We do not guarantee:

  • Specific health benefits

  • Supplement effectiveness

  • Yield size

  • Growth success

  • Personal satisfaction

Results vary based on individual biology and environmental factors.

Perceived lack of effectiveness or unsuccessful grow attempts are not grounds for refunds or chargebacks.

8. Chargebacks & Disputes

We are committed to resolving concerns fairly.

Before initiating a chargeback, you agree to contact us to attempt resolution.

If a dispute is filed, we reserve the right to submit:

  • Order confirmation

  • Delivery confirmation

  • Billing and shipping verification

  • IP address records

  • Subscription authorization logs

  • Communication history

Fraudulent or abusive chargebacks may result in refusal of future service.

Filing a chargeback does not override this policy.

9. Contact Us

For claims or support, contact:

deepcreekmushrooms@gmail.com
13630 Pawnee Rd Suite 8
Apple Valley, CA 92308

Please allow 1–3 business days for response.